02-16-2010
What Kevin Smith means for the future of PR
Read this line in an article today, another reason why in customer service you need to treat everyone special..
Nobody walks around with a Twitter follower count or blog URL painted on his or her forehead, and many extremely popular bloggers still live in relative physical anonymity, which means that the customer relations business is like a game of Minesweeper–you can never be sure what might blow up in your face.
This line came in response to the recent blowup when Southwest airlines kicked a passenger off their plane for being too fat. And as it were, this overweight individual was actor, director, writer, blogger Kevin Smith.